Privacy Policy
Last Updated: July 6, 2025
At ModelRunner, Inc. (“ModelRunner,” “we,” “us,” or “our”), safeguarding your personal information and privacy is a top priority. This Privacy Policy (“Policy”) explains what data we collect, how we use and share it, how we protect it, and the choices you have. It applies to our website at https://www.modelrunner.ai (the “Website”) and all associated services (together, the “Services”).
If you disagree with any part of this Policy, please stop using our Services. For questions or concerns, reach out at support@modelrunner.ai.
Table of Contents
- When We Collect Information
- What We Collect
- How We Use Your Information
- Who We Share It With
- Your Privacy Rights
- Cookies & Tracking
- State-Specific Notices
- Security & Data Retention
- Children's Privacy
- External Links
- Policy Changes
- Contact Information
When We Collect Information
- Sign up for or use our Services.
- Browse or interact with our Website, including uploading code or training data.
- Contact our support team or otherwise communicate with us.
- Open or click on our emails and messages.
What We Collect
1. Data You Provide:
- Account registration details (including via third-party sign-in).
- Support inquiries and feedback (name, email, phone, company, role, time zone).
- Billing and payment details for subscription Services.
- Any "Training Data" you upload—note that this may include sensitive content.
2. Automatically Collected Data:
- Usage metadata (IP address, device type, timestamps, pages visited, click paths).
- Cookies, pixels, and similar technologies for analytics, personalization, and marketing measurement.
3. Third-Party Sources:
- Information from platforms you use to access our Services (e.g., GitHub ID, referral source).
- Professional data from third-party enrichment services about potential customers.
We do not knowingly collect data from anyone under 16. If you believe we've done so, please let us know at support@modelrunner.ai, and we will remove it.
How We Use Your Information
- Deliver and maintain our Services (hosting code, models, APIs).
- Provide customer support and resolve issues.
- Communicate updates, new features, and service announcements.
- Fulfill legal and contractual obligations.
- Detect and prevent fraud or abuse.
- With your consent, for marketing and other purposes.
Your Privacy Rights
- Access the personal information we hold about you.
- Correct or delete your data (subject to legal requirements).
- Opt out of marketing communications (unsubscribe via our emails).
To exercise any of these rights, email us at support@modelrunner.ai.
State-Specific Notices
Under U.S. state privacy laws, we do not "sell" or "share" personal information. When handling customer data, we act as a "service provider" or "processor."
Security & Data Retention
We employ reasonable measures to protect your information, but no system is foolproof. We retain data only as long as necessary to provide Services or meet legal obligations. Backup copies may persist briefly for disaster recovery.
Children's Privacy
We do not intentionally collect personal data from children under 16. If you believe we have done so, please contact support@modelrunner.ai and we will promptly delete it.
External Links
Our Services may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
Policy Changes
We may update this Policy periodically. Revisit this page to stay informed; the "Last Updated" date will reflect any revisions.
Contact Information
For questions or to exercise your privacy rights, reach us at:
ModelRunner, Inc.
support@modelrunner.aiThank you for trusting ModelRunner with your data.